Careers

Careers

If you:

  • Are passionate for your craft and love learning new skills
  • Want to build a great product
  • Work well in a team environment
  • Enjoy fast-paced environments and challenging problems
  • Want to join a rapidly growing cyber-security start-up

As a well-funded and rapidly growing start-up we are looking for talented people in all departments. Below you will find a list of our top needs at the moment, please send your resume to careers@threatstop.com and reference the specific position to which you are applying, or specify your passion and if there is a need we will review your information.

Technical Support Specialist

Position

This position is a full-time Technical Support Specialist who will be working as part of the ThreatSTOP Support team. Your main goal is to provide exceptional support directly to ThreatSTOP customers, prospects, and resellers/partners. Typical duties include resolving configuration issues for customer firewalls and devices, answering customer questions regarding ThreatSTOP block reports, and demonstrating how to operate the ThreatSTOP interface. This position is also responsible for phone and email support. The Technical Support Specialist is expected to learn how to operate and configure a wide variety of firewalls (e.g. Cisco, Juniper, Fortinet) and DNS servers (e.g. ISC BIND, Microsoft DNS).

 

Responsibilities

Ensure optimal customer experience through:

  • Timely and effective responses to customer calls and emailed tickets
  • Identification and remediation of customer devices that go offline
  • Supporting new customers throughout the onboarding process
  • Providing technical assistance for ThreatSTOP resellers and partners
  • Identifying and investigating potentially customer impacting issues
  • Escalation of customer-impacting issues to other departments
  • Validation testing of new ThreatSTOP builds for customer devices
  • Participating in on call rotation for customer escalations
  • Maintaining records of customer interactions and support outcomes
  • Creating and updating customer-facing and internal documentation


Requirements and Skills

  • Minimum 2-3 years of experience working in an IT/technical support role
  • Excellent verbal and written communication skills
  • Technical inclination and appetite for learning how to configure and troubleshoot firewalls and DNS servers
  • Resourceful self-starter who enjoys working in a fast-paced team environment
  • Strong problem-solving skills and judgment

Open Positions

Operations

Description:
The Sr. Linux Systems Administrator – along with the rest of the Operations team - is responsible for maintaining mission-critical infrastructure supporting our globally available SaaS security service. In addition, Sr. Linux Systems Administrator working with DevOps and Engineering, is responsible for designing the architecture, implementing and scaling of our internal and production automation systems. The position of Sr. Linux Systems Administrator reports to the Director of Operations.
Responsibilities:
  • Plan and build Linux-based infrastructure to support development and production environment
  • Implement, deploy and manage configuration automation systems such as Ansible, Puppet, Chef
  • Maintain high availability through fault tolerance and system standardization
  • Automate service deployment, patching, and maintenance tasks
  • Manage data replication and system backups
  • Create and maintain systems documentation
  • Perform detailed triage and analysis for all reported systems issues
  • Cross-train with other team members to provide support coverage in an on-call rotation
Required Skills:
  • 8+ years of UNIX/Linux systems administration experience.
  • 5+ years of experience with shell scripting, PHP and Perl scripts
  • 5+ years of supporting LAMP servers
  • Proven experience with: DNS, BIND, NTP, NFS, DHCP, Samba, Apache, IPv4
  • Proven experience to implement and manage service monitoring
  • Understanding and adherence to change management protocols
  • Demonstrated ability to thrive in fast-paced startup environment
  • Excellent communication and teamwork skills
  • Detail oriented, self-motivated and proactive
Nice to have:
  • VMware administration
  • SAN/NAS administration
  • Database administration
Description:
The Sr. DevOps Engineer – along with the rest of the Operations team - is responsible for maintaining mission-critical infrastructure supporting our globally available SaaS security service. In addition, Sr. DevOps Engineer working with DevOps team and Engineering, is responsible for architecting, implementing and scaling our internal and production automation systems. The position of Sr. DevOps Engineer reports to the VP of Operations.
Responsibilities:
  • Plan and build Continuous Integration platform to support development and production
  • Implement, deploy and manage configuration automation systems such as Ansible, Puppet, Chef
  • Maintain high availability through fault tolerance and system standardization
  • Automate service QA, deployment, patching, and maintenance tasks
  • Create and maintain systems documentation
  • Perform detailed triage and analysis for all reported systems issues
  • Cross-train with other team members to provide support coverage in an on-call rotation
Required Skills:
  • 10+ years of UNIX/Linux systems administration experience
  • 7+ years of experience with shell scripting, PHP and Perl scripts
  • 7+ years of supporting LAMP servers
  • 2+ years hands-on experience in a DevOps / CI environment
  • Proven experience with: DNS, BIND, NTP, NFS, DHCP, Samba, Apache, NGINX, IPv4
  • Proven experience to implement and manage service monitoring
  • Understanding and adherence to change management protocols
  • Demonstrated ability to thrive in fast-paced startup environment
  • Excellent communication and teamwork skills
  • Detail oriented, self-motivated and proactive
Nice to have:
  • Ansible administration
  • Public cloud provisioning
  • Database administration

Sales

Description:
The Sales Engineer provides technical pre-sales support for ThreatSTOP’s products. The ideal candidate will have a solid understanding of Networking, TCP/IP, Firewall configuration and strong presentation skills. This position can grow into development manager for the right individual.
Responsibilities:
  • Provide pre-sales support, addressing technical objections, product demonstrations, and product implementation planning.
  • Develop and deliver pre-sales technical presentations to prospective customers.
  • Conduct product technical training for reseller support personnel.
  • Assist in the development and maintenance of technical training materials
  • Provide feedback, on a periodic basis, to Product Management and Marketing based on learned customer and reseller requirements.
  • Other duties as required
Required Skills:
  • Proven experience with Linux Based Systems (Ubuntu, FreeBSD)
  • Thorough understanding of Windows system administration, operating systems and applications
  • Strong presentation, analytical, written and verbal skills required
  • Basic understanding of TCP/IP Networking, IP addressing, LAN, WAN, DNS and other networking products like Proxy Servers, Firewalls, Routers and Switches
  • Previous experience as a Windows system or Network administrator a plus
  • Familiarity with network security
  • CompTIA Network+, CCNA Certifications desired
  • Microsoft or Cisco certifications (MCP, MCSE, MCSA, CCNA or higher) a plus
  • Experience designing and troubleshooting networks preferred
  • BS Computer Science or Electrical Engineering a plus
  • Occasional travel required
About you:
  • High-energy achiever who is motivated by enhancing product capabilities and building a successful business.
  • Demonstrable ability to thrive in rapidly growing startup environment
  • Fast paced and adaptable to changing market dynamics and imperfect information
  • Resourceful self starter who doesn’t need to wait for “resources” and who has a “one man, one riot” attitude
  • Highly ethical

Security and research

Responsibilities:
  • Review differing sources of data (i.e., RSS, mailing lists, etc.) to detect new threats and introduce them into our threat database.
  • Malware and data analysis
  • Customer support
  • Blog article writing
Required Skills:
  • Solid familiarity with Cyber Security threats
  • Familiarity with networking basics (TCP/IP, DNS)
  • Scripting experience (particularly in Python) preferred
  • Experience working with OpenIOC, YARA, Snort, or similar indicators
  • Experience with BI, and an excellent understanding of SQL queries
About you:
  • Candidate should have a high level of skill with English
  • Must have experience working in fast-paced development environments
  • Excellent inter-personal and teamwork skills
  • Strong problem solving, troubleshooting, and analysis skills
  • Ability to document and explain technical details clearly and concisely
  • Ability to integrate into and work within an expert-rich environment
  • Ability to adapt to change with evolving requirements
Location:
This position is located in Herzliya, Israel.

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